Return window
Contact Little Jugnu within 7 days of delivery to request an eligible return or exchange.
- Share your order number, the item concerned, and the reason for the request.
- The product should be unused, complete, and in its original packaging with tags, manuals, accessories, and free gifts.
- Keep the product and packaging safe while the request is reviewed.
- Approval is required before sending an item back.
Damaged, defective, missing, or incorrect items
Please report visible damage, a manufacturing defect, missing parts, or an incorrect item as soon as possible, preferably within 48 hours of delivery.
- Include clear photographs of the product, packaging, shipping label, and affected area.
- An unpacking video may help us investigate transit damage or missing contents.
- Keep all original packaging until the issue is resolved.
- After review, we may arrange a replacement, exchange, or refund as appropriate.
Items that cannot be returned
Some products cannot be returned because of hygiene, safety, customisation, or sale conditions unless they are defective or supplied incorrectly.
- Opened feeding, personal-care, hygiene-sensitive, or consumable products.
- Products that show use, damage, washing, alteration, or missing parts after delivery.
- Personalised, customised, clearance, or final-sale products where the exclusion was clearly stated.
- Items returned without their original packaging, tags, accessories, manuals, or included gifts.
How to request a return
Contact our support team using the details below before sending anything.
- Provide your order number and registered contact details.
- Explain the issue and attach supporting images or video where relevant.
- Wait for return instructions and approval.
- Pack an approved return securely to prevent damage in transit.
- Returns sent without approval may be delayed or refused.
Inspection, exchanges, and refunds
Returned products are checked after they reach us.
- An exchange is subject to product availability.
- If a replacement is unavailable, an approved refund may be offered.
- Approved refunds are issued to the original payment method.
- Your bank or payment provider may take additional time to reflect the refund.
- Original shipping charges may not be refundable unless the item was damaged, defective, missing, or incorrect.
- If a returned item does not meet the eligibility conditions, it may be sent back to the customer.
Order cancellations
Contact us quickly if you need to cancel an order.
- An order may be cancelled before it is packed or dispatched.
- Once dispatched, it must follow the applicable return process.
- If Little Jugnu cancels a prepaid order, the paid amount will be refunded to the original payment method.
Contact us
If you are unsure whether an item is eligible, contact us before returning it. We will review the request and explain the available resolution.
Business identity and contact
Little Jugnu is a trading brand operated by Bhawna Gunwani, sole proprietor.
Registered address: Bi-17B, Shalimar Bagh, Club Road, Delhi - 110088
Support email: support@littlejugnu.com
Support phone: +91 89295 20330